IBEX Global

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Location JM-Portmore, St. Catherine
ID 2021-3467
The Team Manager is responsible for supporting, coaching, developing and supervising a group of Customer Service Agents in an inbound call center environment. The supervisor position is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance management and appraisal of work groups in accordance with the organization’s policies and applicable legal requirements.  Supervisors will perform related work as required.  
Job Family
Operations
Employment Status
Regular
Location JM-New Kingston, Kingston 5
ID 2021-2879
Leads, guides, and directs the operational and client program performance of a large customer contact center. Leads Operations Management teams to deliver services that meet and exceed client and business expectations and achieves employee satisfaction. Partners with support functions in a matrix-managed organization where site-based support team members may have functional leaders operating outside of the site to achieve a cohesive and successful site operation.
Job Family
Operations
Employment Status
Regular
Location JM-New Kingston, Kingston 5
ID 2021-2777
The Senior Operations Manager leads, inspires, and motivates a team of supervisors and managers to ensure operation excellence, high employee engagement, satisfaction and retention. The Senior Operations Manager will ensure consistence achievement of financial and operational KPIs. The ideal candidate will find excitement in leading and developing Team Supervisors and Customer contact center employees. The Senior Operations Manager will coach employees to succeed in all areas of compliance with business policies and practices to ensure delivery of client KPIs, service levels, customer experience, quality measures and legal compliance.
Job Family
Operations
Employment Status
Regular
Location JM-Greater Portmore, St. Catherine
ID 2021-2736
The Client Services Director is responsible for a full range of business activities and client relationship management in support of one or more clients. He or she will be accountable for overall account strategy and revenue generating activities; identifying and presenting continuous improvement recommendations. This position will ensure that client needs are met on an ongoing basis with a high level of client satisfaction while adhering to current client contractual commitments.
Job Family
Client Services
Employment Status
Regular
Location JM-Greater Portmore, St. Catherine
ID 2021-2547
This vital position for our Home Security Client requires an action-oriented, flexible problem-solver who will assist our customers with customer service and troubleshooting solutions. Associates communicate with customers primarily through phone while utilizing a variety of software tools. If you are self-motivated and passionate about finding Out-of-the-box solutions when things get tricky, this role may be the right fit for you!
Job Family
Operations
Employment Status
Regular
Location JM-Greater Portmore, St. Catherine
ID 2021-2543
Overview: CSAs respond to inbound customer inquiries, use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and clearly communicate effective and helpful solutions.
Job Family
Operations
Employment Status
Regular
Location JM-Portmore, St. Catherine
ID 2021-2541
Overview: Our Sales agents provide world-class customer service representatives over the phone, to prospective customers in an effort to convert each contact into sales.
Job Family
Operations
Employment Status
Regular
Location JM-Drax Hall, St. Ann
ID 2021-2540
Contact Center Sales Agents are required to effectively use reservation sales techniques to close hotel reservations in a multi-skilled environment.  The primary skill set involves sales offerings to customers seeking lodging accommodations.  Sales agents are expected to conduct customer interactions in a professional and efficient manner, which reflects our corporate standard for outstanding hospitality.  To provide our customers with optimal service, schedule realignments will occur throughout the year.
Job Family
Operations
Employment Status
Regular
Location JM-Drax Hall, St. Ann
ID 2021-2538
This is an exceptional growth and development opportunity for Customer Centric individuals. We are seeking talented Customer Service Representatives to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients.
Job Family
Operations
Employment Status
Regular
Location JM-New Kingston, Kingston 5
ID 2021-2528
Overview: Our Customer Service agents provides world-class service through Chat, email and voice.
Job Family
Operations
Employment Status
Regular
Location JM-Portmore, St. Catherine
ID 2021-2520
Overview: Our Sales agents provide world-class customer service representatives over the phone, to prospective customers in an effort to convert each contact into sales. Job Type:Full-time
Job Family
Operations
Employment Status
Regular