Be in the first batch of this Fun and Exciting New Campaign!

Join us as a Sales Associate for our Graphic Design Account!

Our Sales Associates are dedicated to our customers, serving as experts in our product offerings, services, and identifying customer needs. They are on the front lines of meeting and exceeding our customers' expectations. By deeply understanding each customer's unique goals, a successful Sales Associate will partner with them to create apparel they'll cherish and position our Client as their lifelong apparel provider.

The right candidate for this role will advise customers and communicate the value of a tailored end product that meets their specific needs. Our Sales Associates are well-versed in and proficient at using the tools the client provides to deliver top-notch products. By striking a balance between effective salesmanship and authentic interest in each customer interaction, this role has the power to positively impact sales and revenue performance while forging lasting customer relationships.

Our Sales team specializes in two communication channels: Chat and Phone. Both involve addressing customer inquiries, maintaining consistent availability, responding to emails daily, and above all, delivering exceptional customer service experiences and communication.

As a Sales Associate, you will play a critical role in enhancing our market position and brand identity by winning and satisfying customers. In this Sales role, you will inspire customer confidence by:

• Converting leads into sales through emails, chat, and/or phone interactions
• Providing meaningful guidance on order design, product selection, our services, and printing
• Effectively communicating the value of the Client
• Guiding customers through the Design Lab experience to transform their ideas into reality
• Remaining composed under pressure and delivering solutions for customers
• Collaborating closely with other internal teams

Required Skills

Our successful Sales team members are individuals who:

• Are able to convert warm leads into sales
• Efficiently address order obstacles to secure repeat business
• Love working with people, including customers and colleagues
• Are driven to add value for customers and the company in a genuine way
• Exhibit curiosity, enjoy a results-oriented environment, and thrive in a healthy balance of independence, teamwork, and competition
• Communicate effectively with customers, team members, and across departments, whether in writing or on the phone
• Embrace learning, resourcefulness, problem-solving, and change as avenues for continuous improvement and growth
• Maintain a healthy balance between attention to detail and efficiency, especially in fast-paced situations
• Familiarity with Adobe Illustrator, Photoshop and decoration processes like screenprinting and embroidery are a plus, but not required
• Are committed to going the extra mile
• Possess computer and technology proficiency

Qualifications

• Minimum 3 CXC passes or equivalent qualification is preferred, or a combination of experience and related skills and the ability to pass internal assessments.