IBEX is hiring 150 outstanding Customer Service agent for our Kingston and Portmore location on February 1, 2025 from 10AM to 3 PM @ Lot 1 GTECH Park, Municipal Boulevard, Greater Portmore     If you do not have your TRN or NIS,...

Customer Service Agents will handle inbound telephone calls for customer who are reporting an auto or property claim at first notice of loss.

Our Support Specialist assists all clients in our small business segment at different points in the customer life cycle. You’ll interact with Job Board Clients via phone and email to help them resolve any issues they may have with their account or to educate them on how to optimize their accounts effectively to reach their hiring goals.

This is an exceptional growth and development opportunity for Customer Centric individuals. We are seeking talented Customer Service Representatives to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients.

Reservations Agents are required to effectively use reservations sales techniques to close hotel reservations in a multi-skilled environment. The primary skill set involves sales offerings to customers seeking lodging accommodations. Agents are expected to conduct customer interactions in a professional and efficient manner, which reflects our corporate standard for outstanding hospitality. To provide our customers with optimal service, schedule realignments will occur throughout the year.

Our Customer Experience Professionals will provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs. This includes communicating in a professional manner while utilizing all available resources and technology in service to both internal and external customers. The Customer Experience Professional must be a self-starter, able to manage their time effectively and deliver effective, customer-centric support across multiple channels of communication (i.e., phone, email, chat, and text) while supporting all contact center programs.   The individual in this role must be receptive to this feedback and willing to hone skills...

Our Claims Agents deliver relevant information and resolution to our client’s customers via phone, regarding claims and warranties for various electronic devices and appliances.

Our Sales agents provide world-class customer service representatives over the phone, to prospective customers in an effort to convert each contact into sales.

Work at Site This is an exceptional growth and development opportunity for Customer Centric individuals. We are seeking talented Customer Service Representatives to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients.  

Our Support Specialist assists all internal Reps. in our small business segment at different points in the customer life cycle. You’ll interact with Job Board Clients mainly by phone and email to help them resolve any issues they may have with their account or to educate them on how to optimize their accounts effectively to reach their hiring goals.

Our Appliance Technical Experts (Warranty Agents) enjoy helping customers learn about, isolate and diagnose issues. They have a call center or workflow-oriented background, and world-class customer service skills. The primary focus of this position will be delivered as a technical expert of relevant information and resolution to our Client’s customers via phone, regarding claims and warranties for various appliance items.

Be in the first batch of this Fun and Exciting New Campaign! Join us as a Sales Associate for our Graphic Design Account!   Our Sales Associates are dedicated to our customers, serving as experts in our product offerings, services, and identifying customer needs. They are on the front lines of meeting and exceeding our customers' expectations. By deeply understanding each customer's unique goals, a successful Sales Associate will partner with them to create apparel they'll cherish and position our Client as their lifelong apparel provider.

Join us as a Customer Satisfaction Associate for our Graphic Design Account!   Our Satisfaction Associates are the front lines of our customer-focused and innovative company. This role is central to ensuring our customers receive high-quality custom apparel and products. We seek individuals with a passion to understand our customers and build long term relationships, the ability to navigate new ideas and processes with an open mind, and the desire to partner with our internal teams supporting the expansion of our business.  

Now hiring Advanced Technical Support Associates to join our software and device support team. Help customers get connected to their smart home devices, resolve customer and product issues. If you have prior experience technical support agent, this may be a great fit for you. We are looking tech-savvy individuals with world-class customer service skills who want to expand their skillset and grow with a fast-paced team providing excellent customer service to our customers. You will be an integral part of support and service delivery to our customers.    Advanced Technical Support Associates will also have opportunities to provide -via phone and/or remote-desktop-product and connectivity resolutions...

The WFM Supervisor for Planning oversees and optimizes workforce management processes related to short-term forecasting, long-term forecasting and  capacity planning. This role ensures alignment with organizational goals and provides leadership to the Planning teams to deliver efficient staffing solutions while maintaining service levels.

WORK ONSITE    As a Dealer Engagement Specialist, you are responsible for getting in touch with the dealer contact and assisting through the DealerVault onboarding process. You will be responsible for walking dealerships through the step-by-step signup to create an order for our Implementations team. You will also be responsible for answering any questions around the onboarding process or the benefits of DealerVault.

  The Client Services Director is responsible for a full range of business activities and client relationship management in support of one or more clients. He or she will be accountable for overall account strategy and revenue generating activities; identifying and presenting continuous improvement recommendations. This position will ensure that client needs are met on an ongoing basis with a high level of client satisfaction while adhering to current client contractual commitments.

The Senior Vice President, Operations will lead operations team through strategic thinking and tactical direction for appointed campaign(s). This key leadership position will drive culture and generate significant impact, leveraging efficiencies in the use of technologies, workflows, processes and innovation. As part of the Leadership Team, the Vice President, Operations will help implement an overall business unit strategy focused on operational excellence.

IBEX is looking to hire an Associate Director of Operations who will work closely with the Site Director in Leading, guiding, and directing the operational and client program performance of a large customer contact center. An Associate Director also has to lead Operations management teams to deliver services that meet and exceed client and business expectations and achieves employee satisfaction. Partners with support functions in a matrix-managed organization where site-based support team members may have functional leaders operating outside of the site to achieve a cohesive and successful site operation.