Our Claims Agents deliver relevant information and resolution to our client’s customers via phone, regarding claims and warranties for various electronic devices and appliances.

Our Appliance Technical Experts (Warranty Agents) enjoy helping customers learn about, isolate and diagnose issues. They have a call center or workflow-oriented background, and world-class customer service skills. The primary focus of this position will be delivered as a technical expert of relevant information and resolution to our Client’s customers via phone, regarding claims and warranties for various appliance items.

This is an exceptional growth and development opportunity for Customer Centric individuals. We are seeking talented Customer Service Representatives to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients.

This is an exceptional growth and development opportunity for Customer Centric individuals. We are seeking talented Customer Service Representatives to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients.

Our Customer Experience Professionals will provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs. This includes communicating in a professional manner while utilizing all available resources and technology in service to both internal and external customers. The Customer Experience Professional must be a self-starter, able to manage their time effectively and deliver effective, customer-centric support across multiple channels of communication (i.e., phone, email, chat, and text) while supporting all contact center programs.   The individual in this role must be receptive to this feedback and willing to hone skills and enhance performance on a continual basis. This role offers value to the business by providing superior customer service through the Contact Center, enabling the client to offer a truly omnichannel experience to their customers seeking purchases and service.   This position is in a fast-paced Contact Center environment and schedules may include night and/or weekend work.

Work at Site This is an exceptional growth and development opportunity for Customer Centric individuals. We are seeking talented Customer Service Representatives to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients.

Reservations Agents are required to effectively use reservations sales techniques to close hotel reservations in a multi-skilled environment. The primary skill set involves sales offerings to customers seeking lodging accommodations. Agents are expected to conduct customer interactions in a professional and efficient manner, which reflects our corporate standard for outstanding hospitality. To provide our customers with optimal service, schedule realignments will occur throughout the year.

Our Sales agents provide world-class customer service representatives over the phone, to prospective customers in an effort to convert each contact into sales.

The Senior Operations Manager leads, inspires, and motivates a team of supervisors and managers to ensure operation excellence, high employee engagement, satisfaction and retention. The Senior Operations Manager will ensure consistence achievement of financial and operational KPIs. The ideal candidate will find excitement in leading and developing Team Supervisors and Customer contact center employees. The Senior Operations Manager will coach employees to succeed in all areas of compliance with business policies and practices to ensure delivery of client KPIs, service levels, customer experience, quality measures and legal compliance.

Reporting to the Talent Acquisition Manager, the Senior Sourcing Specialist is responsible for creating and driving the IBEX Jamaica sourcing strategy to attract targeted talent that consistently meets high volume staffing needs. He/ She is adept in building community partnerships and organizational relationships that support talent development and sourcing. This individual is proficient in using relevant tools and social media platforms to reach the target market which fuels a robust high-volume talent pipeline.

To protect IBEX infrastructure from emerging threats and help the organization achieve its business objectives   Description: This position acts as a member of the Security Operations team and must have strong concepts of threat hunting and incident response. This position will coordinate with other IT teams and actively perform log analysis, dashboard monitoring, and security incident escalations/investigations.