Are you looking for a Job this Holiday Season?

We got the opportunity for YOU!

Join us at our Kingston site for our 4 weeks pilot customer service account and earn!

Duties and Responsibilities:

• Answer general product and service questions from consumers via all contact channels.
• Answer questions, process transactions, provide options and company perspective, and encourage continued use and purchase of products.
• Update consumer account information.
• Record consumer feedback.
• Stay current with procedural updates and integrate them into daily activities.
• Clarify the consumer's concerns, research the cause of the issue, select and explain the best resolution while balancing the needs of the consumer and the client.
• Answer incoming calls and make outbound calls and/or chat sessions to provide technical assistance to users experiencing problems with their connectivity.
• Troubleshoot escalated hardware and/or software technical problems in conjunction with the hardware.
• Collects, documents, and researches technical problems to develop solutions and resources for the department.
• Multitask during calls to research technical issues while communicating with the consumer and clearly and concisely documenting the issue. Moderate the client’s Tech Support Forums.
• Overtime, weekend, and holiday work may be required.

• High School Diploma or Minimum 3 CXC passes or equivalent qualification.
• Prior work experience.
• Familiar with gaming brands, characters, consoles, platforms, and/or games. (A plus)

Required Skills

• Strong verbal and written communication skills.
• Strong organizational skills.
• Ability to multitask.
• Ability to follow directions without close supervision.
• A sincere and empathetic communicator.
• Takes pride in helping others.
• Makes life easy by being proactive.
• Ability to adapt to an ever-changing environment.
• Strong attendance habits.
• Flexibility with scheduling.

Note: Please submit a detailed work history (CV).