DO YOU LOVE SERVING OTHERS?

Why not get paid doing what you love?

Join us on Saturday, September 20th between 9AM - 3PM @ All 3 locations:

- Lot 1 GTECH Park, Municipal Boulevard, Portmore

- 2 Arthur Wint Drive, Kingston 5

- Lot #5 Greenwich Park, Drax Hall, St. Ann to be apart of our job fair activities.

Visit us to kick start your career as a member of our Customer Service Team

And experience Growth Opportunities

Responsibilities:

• Manage incoming calls from customers.
• Provide appropriate follow up which may include outbound calls.
• Assess customer’s needs and guide the customer accordingly.
• Maintains acceptable call lengths while remaining friendly, informative and helpful.
• Maintains productivity and quality standards.
• Demonstrates an appropriate sense of urgency for customer responses.
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Must be proactive in escalating systemic issues.
• Must be able to take ownership of contact, offer a callback to the customer if one is needed and provide a resolution to the customer.
• All other duties as assigned.

Preferred Competencies:

Communication Skills

• Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.

Technical Skills

• Ability to type 25 words per minute with few grammatical errors.
• Ability to effectively navigate the internet, email and instant messaging.
• Basic computer proficiency.

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties

Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses, sites/locations, onsite/home)
• Must be able to work on any shift within a 24-hour work day.
• Must be able to work on Weekends and Public Holidays.
• Must be able to commit to and work additional hours according to the needs of the business.

Preferred Qualifications:

Minimum 3 CXC passes or equivalent qualification preferred or a combination of experience and related skills and the ability to pass internal assessments.

Job Requirements:

• Must pass ibex internal assessments.

Internal Assessments:

• PC Basics Test
• Typing Test
• Versant Language Test
• Behavioral Interviews