The Senior Operations Manager leads, inspires, and motivates a team of supervisors and managers to ensure operation excellence, high employee engagement, satisfaction and retention. The Senior Operations Manager will ensure consistence achievement of financial and operational KPIs. The ideal candidate will find excitement in leading and developing Team Supervisors and Customer contact center employees. The Senior Operations Manager will coach employees to succeed in all areas of compliance with business policies and practices to ensure delivery of client KPIs, service levels, customer experience, quality measures and legal compliance.
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